BeDesk is a self-hosted, characteristic packed buyer assist, ticketing, electronic mail administration and helpdesk software program that doesn’t require any coding or server information to setup.
It might mechanically flip emails into tickets/replies and ship agent replies comprised of BeDesk as emails. Prospects also can create tickets and reply straight from BeDesk website.
Options
- E mail With Superpowers – Use as electronic mail administration software program, conserving your present electronic mail account and receiving all of the performance of BeDesk.
- Emails To Tickets – Routinely flip emails from prospects into tickets on BeDesk and ship replies from BeDesk as emails.
- Notifications – Obtain notifications through electronic mail, browser or cell on varied occasions, together with new ticket, new reply, ticket assigned and extra.
- Simple Set up – Set up BeDesk simply with no coding or server information in a couple of minutes with our straightforward to make use of installer and documentation.
- Studies – BeDesk will mechanically generate experiences on tickets, search, article views and extra.
- Excessive Efficiency – BeDesk is light-weight and has lighting quick efficiency and web page load trip of the field.
- Optionally available Envato Module – Envato login, buy code validation, earnings experiences, computerized merchandise importing and extra.
- Knowledgebase Administration – Manage your information base utilizing classes and tags, create articles with a strong html editor.
- Look Editor – Change colours, pictures and textual content. Handle menus, web optimization tags and extra, all with a stay preview utilizing highly effective look editor.
- Translation Prepared – You possibly can translate BeDrive simply from admin space with none want for third celebration purposes or configuration recordsdata.
- Responsive – BeDesk is absolutely responsive and can scale to the scale of any system.
- Open Supply – You’ll obtain full non-encrypted and non-obfuscated supply code, so you’ll be able to modify it (or rent a freelancer to do it for you) in any method you need.
- Lifetime License – Pay as soon as and obtain a lifetime license. There aren’t any recurring charges.
- Documentation – In depth offline documentation included. It Explains all the pieces from set up to the various options.
- Social Login – Enable customers to login with in style third celebration websites (fb, twitter, envato, google).
- Skilled Design – Pixel-perfect design primarily based on google’s materials design tips.
- Search – Highly effective search with a number of built-in suppliers, together with elasticsearch, algolia, mysql and extra.
- Wealthy Textual content Editor – Ticket physique makes use of a wealthy textual content editor, that enables file uploads, code formatting, inline pictures, canned replies, hyperlinks, undo/redo, drafts and extra.
- Darkish Mode – BeDesk comes with pre-built mild and darkish themes. You possibly can absolutely customise them or add new themes through look editor.
- Consumer Settings – Let customers change widespread settings like their timezone, language, nation and extra.
- Roles – Versatile function system to assign customers and brokers to groups, organizations, firms and extra.
- Pages – Create customized pages (like phrases of service or privateness coverage) with html editor.
- Menu Editor – All of the menus throughout the positioning might be simply edited through drag and drop with none coding information.
Demo Web site
You could find the demo website for BeDesk by clicking Stay Preview above.
Notice that as a result of demo website is shared between a number of customers, some performance (like deleting customers, altering settings, sending emails and so on) is disabled or won’t work correctly.
Demo website will refresh each hour, something you might need created on the positioning might be deleted and you will want to log in once more.
There are a number of pre-created customers:
Admin with full permissions: electronic mail: admin@demo.com password: demo
Agent with restricted permissions: electronic mail: agent@demo.com password: demo
Buyer with minimal permissions: electronic mail: customer@demo.com password: demo
Necessities
- PHP 7.2.5 or larger
- PDO Extension (enabled by default)
- php_fileinfo Extension (enabled by default)
- MySQL Database Server.
