Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre – 21357317

Greatest Help System is self-hosted help ticket utility.It deal with help ticket, handle e mail ticket, accumulate any fee by paypal. It has straightforward installer so that you don’t want any programming ability. We’ll preserve replace reqularly and it has auto replace function.

Options Summery

• Straightforward Net Installer: Straightforward to make use of step-by-step installer wizard will allow you to set up get your service up and operating inside minutes. Requires no programming expertise.
• Distant Server Login (Single signal on – SSO): It’s a particular and distinctive function. If in case you have any present service with lot of present consumer. And also you need to use that service’s login on this utility, then you are able to do that simply on this app.
• Net Chat: Stay net chat function added. You consumer can contact together with your agent utilizing reside chat. You may set simply everyting
• Information Base : All website are full of data article. If any customer missed any data then it is going to counsel at all times on ticket opening. So it reduces ticket quantity.
• E mail to Ticket (E mail Piping): Tickets may be created by merely sending an e mail. Ticket responses will also be created by replying to the identical e mail.
• Person suggestions:Feedbacks are collected by means of particular emails despatched out to consumer with a like and a dislike button. These buttons hyperlink to a suggestions kind which the customers can use to supplied their detailed suggestions.It’s a singular function of this utility. 
• Proactive Search:Straightforward to make use of search – good search engine can discover related articles even with spelling errors
• Timezone Management:  It’s one other distinctive function of this utility. It auto management the timezone based mostly your consumer’s IP. Meaning consumer will see consumer’s timezone time and Admin will see admin’t timezone time.
• Extremely Secured: Uploaded file safety, CSRF safety, brute drive safety, admin consumer login failure auto backoff, auto suspicious IP block. You may also manally block any ip or launch any ip.
• Class-wise Customized Fields: You may set class clever custome discipline on ticket creation. We all know all discipline should not appropriate for all class so we will add discipline for all class or for indivisual class. You may add envato buy key verification enter field as nicely.
• Social Community Integration : It has Envato , Google,Fb, Twitter,LinkedIn, GitHub and Yahoo consumer’s login module. You may select all of any. It has a pleasant management panel for social community integration.
• Personalized Fee : It’s a really helpful function.You may set a fee of any quantity for any service (i.e., internet hosting charge, upkeep charges) from on any ticket when required.
• Envato module integration : Product code verification and help period checks with envato API.And likewise Login Utilizing Envato Button
• A number of Textual content Editors:Use the wealthy textual content editor of your alternative.
• Customizable Roles and Privileges: Create consumer teams with roles and privileges of your alternative and add the meant customers to the group. You’ve full management your utility. You may create any named function with any privileges.
• Further Menus : Create your individual custom-made menus by means of the admin panel
• Straightforward Customizable E mail Templates and Canned Message: Modify pre-existing templates to ship emails to prospects. we don’t need to say a lot on it, Our hardly request to see as soon as in reside preview then you will notice how straightforward it’s.
• Straightforward Customizable Canned Message : It additionally similar as e mail Website Template. Really easy to design or write any canned message.
  
• Bulletins or notifications : Create bulletins or notifications for guests or admin customers or each with begin time and finish time. Generally you could need to show any message to your customer then you should utilize it.
• A number of Website Theme & Any App Coloration : It has a number of Website Theme and you may select any coloration of that Website Theme. We’ll design many Website Theme in future time to time in future model. It has auto replace function so you’ll get all Website Theme in future.
• Handle File Add : Restrict file add with dimension and sort. And one other distinctive function is all uploaded file solely accessable by admin consumer and solely that consumer who’s uploaded. So nobody can obtain any personal file if they’ve the file direct hyperlink too.
• Auto Replace System: You’re going to get a notification with replace particulars when updates comes, then you definately simply have to press a button to replace. Thats it.
• Multi-Languages: Sure,it’s supported multi-language. You may also select language individually for Admin Panel and Web site
• Admin Notification: There there two sort of setting for admin notification. First one is E mail Notification and second one is On Display screen Notification
• Ticket Auto Closing: Ticket auto closing function added. Ticket might be shut by your settings
• GDPR Compliance: Sure, It has GDPR Compliance setting you’ll be able to allow it simply
• Work Log : Workers can add work log and might see the complete work log in ticket particulars.
• Ticket Auto Assign Rule: Ticket auto assigning rule added. By this function you’ll be able to set your rule for assign.This rule might be work like a supervisor
• Ticket Auto Closing: Admin can create ticket on behalf of consumer.
• Admin Observe: Admin can add observe on Ticket or Consumer
• Lifetime License: There are not any recurring charges. Buy as soon as and use it for lifetime.

 

Demo Web site Infomation

Person/Customer Login:
URL: https://demo.appsbd.com/support-system/
Person : user@support.com
Password: consumer

Admin Panel:
URL: https://demo.appsbd.com/support-system/admin
Person : admin
Password: admin

Agent Panel:
You may create any function like (agent, supervisor,and so forth) on this app and provides entry as your requirment. We’ve created a agent function for demo which auth information are given under:
URL: https://demo.appsbd.com/support-system/admin
Person : agent
Password: agent

It’s our humble request to go to demo website.

Distant Server Login Configuration video

Particular due to

* Marc Bah (cheickmarc) for assist us in French Translation and
* Freddy (oliverdega) for assist us in German Translation

Item Version - 3.0
+ Added New trendy theme- Website Theme2020
+ Added New Stay Edit Function
+ Chat button may be seen in any website
+ Added New FAQ Panel
+ Added New Testimonial Panel
+ Added New MailChimp API

Item Version - 2.2.2
+ Added New new admin panel safety , verify on safety settings
+ Nation entry for management 

Item Version - 2.2.0 (28-November-2019)
+ Spam e mail blocker function added
^ Fully Fixed some minor subject and in addition added some search property
+ Added New SSL Kind in SMTP Settings

Item Version - 2.1.8 (26-June-2019)
+ RTL Help Added New
+ Elite Licenser Help verification system added
+ Added New Addon System, verify Admin Settings >> Addons

Item Version - 2.1.7 (10-Mar-2019)
^ Replace customized discipline class enter, now you'll be able to set a number of class in on customized discipline

Item Version - 2.1.6 (10-Mar-2019)
^ Fixed & Updated smpt connection for gmail smtp
^ Fully Fixed distant login customized discipline bug
+ Added New customized discipline assist textual content HTML help
^ Fully Fixed Class mother or father and clild view drawback
^ Assign and notification rule bug mounted

Item Version - 2.1.5 (20-Jan-2019)
+ Added New GDPR registration kind message choice ( Allow it, App Settings-GDPR Settings)
^ Fixed & Updated assign rule system, now it's help a number of notification consumer for one class. So you'll be able to set a number of consumer on notification. 

Item Version- 2.1.4(06-Jan-2019)
+ Added New disable/allow like dislike buttion function
^ Repair envato login bug
Item Version- 2.1.3(23-Dec-2018)
^ Fully Fixed e mail to ticket bug

Item Version- 2.1.2(13-Dec-2018)
^ Fully Fixed some bugs

Item Version- 2.1.1 (13-Nov-2018)
+ added reply to e mail in e mail settings
+ add help of customized discipline in distant login
^ Fully Fixed web page replace bug 
^ Fully Fixed many minor bugs

Item Version- 2.1.0 (25-Sep-2018)
+ Add many extra language help,Brazilian Portuguese, Spanish (Colombia), Indonesian, Italian (Italy), Japanese (Japan), Korean (Korea), Dutch (Netherlands), Russian, Thai (Thailand),
^ Fully Fixed many minor bugs

Item Version- 2.0.8 (21-Sep-2018)
+ Added New GDPR Compliance settings

Item Version- 2.0.7 (10-Sep-2018)
+ Added New work log function

Item Version- 2.0.6 (16-July-2018)
+ Added New nation block function
^ Fully Fixed Date Format bug
^ Replace Language
Item Version- 2.0.5 (16-July-2018)
^ Fully Fixed Admin Create Ticket Bug
Item Version- 2.0.4 (16-July-2018)
^ Repair some lacking language translation (Please replace your override language)
Item Version- 2.0.3 (14-July-2018)
^ Repair some lacking language translation (Please replace your override language)
^ Fully Fixed social cancel error message
Item Version- 2.0.2 (11-July-2018)
^ Supervisor(Non Tremendous Admin Person) Chat Entry added
^ Fully Fixed another points
Item Version- 2.0  (05-July-2018)
+ Net Chat Function added
+ Ticket Auto closing system added 
+ Ticket Assigning Rule Creation function added 
+ Admin ticket creation function added
+ Admin observe on Ticket or Person function added
+ Added New  Google Analytics
+ Added New A number of Fee Forex
+ Add Consumer kind added in admin panel.
^ Fixed & Updated Consumer Data in admin panel
^ Consumer Password Reset choice in Admin panel 
^ Ticket delete choice added
^ Connect file on Information Creation.
+ Consumer can replace their timezone in consumer panel
^ Fixed & Updated many small points

Item Version- 1.5.13  (16-April-2018)
+ Added New Envato Login Button

Item Version- 1.5.12  (11-April-2018)
+ Added New one other strategy to set password of and consumer by admin Person Checklist in admin panel.

Item Version- 1.5.11 (10-April-2018)
+ Added New view(design) and language override system
+ Add html editor on Announcement
+ Fully Fixed character drawback of Announcement and Canned message   
+ Fully Fixed another bug

Item Version-1.5.10-(16-Mar-2018)
+ Added New Ticket Delete Possibility
+ Added New Admin consumer archive choice
+ Added New Web site Person Profile Photograph add function
^ Fixed & Updated website consumer profile
^ Fully Fixed some minor bug

Item Version-1.5.9 -(09-Mar-2018)
+ Added New new function,  seen/unseen by ticket proprietor standing in admin ticket particulars
^ Fully Fixed some bug
Item Version 1.5.5 (25-Feb-2018)
+ Added New distant  server login
+ Added New featured video choice for data
+ Added New choice for select language individually for Admin Panel and Web site.
^ Fixed & Updated app settings and extra flexibility or setup choice added.

Item Version 1.5.2 -1.5.4
^ Language file up to date

Item Version 1.5
+ Added New Multi-Language Help
+ Added New E mail and On Display screen Notification
^ Fully Fixed Some bug

 

Documentation

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