Introduction
TrueSupport, the web help ticket system, Solely made for Assist Tickets and Information Bases. Utilizing this utility consumer can register to portal and make help request for his or her tickets. This utility additionally present facility to look articles and FAQs that added by admin, Which can assist your purchasers to know extra about your product or providers.
Dwell Demo
attempt TrueSupport before you purchase
web site demo : https://www.truesupport.truecoder.in/
Buyer Login
URL : https://www.truesupport.truecoder.in/login
username : joedoe@truecoder.in
password : Joedoe@123
Admin Login – Tremendous Admin
URL : https://www.truesupport.truecoder.in/admin/
username : admin@truecoder.in
password : Admin@123
Admin Login – Assist Supervisor
URL : https://www.truesupport.truecoder.in/admin/
username : ancydoe@truecoder.in
password : Ancydoe@123
Admin Login – Assist Agent
URL : https://www.truesupport.truecoder.in/admin/
username : janedoe@truecoder.in
password : Janedoe@123
Options
Utility Options
- Construct with codeigniter framework.
- Absolutely AJAX based mostly system.
- Person-friendly interface and interplay.
- Neatly written and commented code.
- Multilingual help.
- Nicely documented.
Design & Interface
- Neat and clear design.
- Construct with bootstrap CSS framework.
- Absolutely responsive.
- SCSS recordsdata included.
- Person-friendly admin interface with fashionable outlook.
- Neat e mail Website Template.
Authentication & Safety
- Person login, forgot password and reset password choices.
- Reset password hyperlink despatched to consumer e mail.
- Person registration and activation.
- Activation code will ship to consumer e mail.
- Person dashboard.
- Completely secured system (SQL injection, XSS, CSRF).
- Person profile, change password and replace profile picture.
Information Base
- Checklist of articles separated by classes.
- Handle articles and classes.
- Articles and classes place ordering by drag and drop.
- Search options on search article in frontend.
- Filter articles in admin aspect.
- Choice to vote articles in frontend.
FAQ
- Checklist of FAQs separated by classes.
- Handle FAQs and classes.
- FAQs and classes place ordering by drag and drop.
- Filter FAQs in admin aspect.
Tickets
- Checklist of tickets separated by classes.
- Person can submit tickets.
- Person can connect file with ticket.
- Person can record and filter submitted tickets.
- Person can view and reply for tickets.
- Admin and Assist Supervisor can assign tickets to Assist Brokers.
- Drag and drop possibility for hold order of ticket classes.
- Admin customers can reply to tickets based mostly on assigned tickets.
- Choice to replace ticket standing.
Customers
- Choice to handle customers to particular roles.
- Possibility to dam/unblock customers to accessing web site.
- Person based mostly permissions, which supplies particular permission to admin customers quite than function based mostly permission.
Settings
- Web site settings for updating web site associated data corresponding to identify, brand and extra.
- Social media settings for updating social media hyperlinks.
- search engine marketing settings for updating primary search engine marketing data.
- Function based mostly permission for allocating permission to particular function.
- App settings for primary app configuration.
- E-mail settings and E-mail templates
Change log
Item Version 1.2 – 02/08/2020
-Bug Fixing and Enhancements -E-mail Piping -RTL Assist
Item Version 1.1 – 12/04/2020
-Bug Fixing and Enhancements -Added New E-mail Settings -Added New E-mail Templates
Item Version 1.0 – 05/02/2020
-Preliminary Launch
